Terms and Conditions for The Odessa Group, LLC which includes; Odessa Executive Suites, Odessa Flats, Odessa Villas.
A reservation made more than 30 days
in advance will be held for 4 days after confirmation. If the deposit
is not received during that time, you'll be contacted. If other arrangements
are not made, the reservation will be SUBJECT TO CANCELLATION. If a
reservation is made less than 30 days before your scheduled arrival,
you'll be asked to expedite your deposit payment with a credit card
deposit, a bank wire transfer*, or a WESTERN UNION cash transfer.
A minimum deposit for the apartment
rental is US $100 or the first night's rent, whichever is greater. The
apartment rental balance is due upon arrival in Odessa either by cash
(USD) or by major credit card. In case you pay with the credit card,
there is a 3% bank surcharge.
We also accept Euros, Ukrainian grivna
and British Pounds. If you plan to pay in anything other than US Dollars,
please advise us beforehand so that we have the most recent conversion
rate. Any change will be given in Ukrainian grivna or US Dollars. Please
keep in mind that payment in any currency other than US Dollars requires
conversion into UA grivna before conversion into US Dollars. In Eastern
Europe, currency exchange from any major currency, other than US Dollars
or Euros, to UA grivna are at EXTREMELY unfavorable rates.
If you are in Odessa and choose to
rent an apartment, contact Odessa Executive Suites to
make deposit and payment arrangements. If the reservation is for the
same day, we'll even pick you up within the city to take you to the
apartment at no charge.
If you desire to have your Ukrainian
mobile telephone number BEFORE you depart from your home country, your
mobile telephone rent and desired SIM card charge ($10 minimum) must
be included with your balance due. Of course, if a telephone is available,
you may rent your mobile telephone when you arrive in Odessa.
Any Pre-Arrival Shopping Service
order should be included with your balance due and paid upon arrival.
The Odessa Group, accepts major credit cards, Visa/MasterCard/American
Express, for both your deposit and payment of your charges upon arrival
in Odessa. To submit your credit card information via a SECURE link… PLEASE CLICK HERE!
BANK WIRE TRANSFER*::
You wish to use a bank wire transfer,
please notify us and we will provide the necessary information for the
that only the actual wire transfer amount received as a deposit will
be credited to the client's account. Any bank charges deducted from
the total transferred amount will be due upon arrival.
If you prefer to send the deposit with
a cash transfer from Western Union, you will follow the same
steps as above, except Odessa Executive Suites will provide
you with the information required to wire the money and then you may
either use the on-line transfer service at www.westernunion.com or visit
your local Western Union office to complete the transaction. After the
money is sent, please email your RESERVATION FORM and DEPOSIT
ORDER SUBMISSION FORM ALONG WITH THE INFORMATION PROVIDED BY WESTERN
UNION, i.e. the MTCN (Money Transfer Control Number, to: CustomerService@TheOdessaGroup.net
- Check-in time is 3:00 p.m.
- Check-out time is 12:00
If you require an early check-in or
a late check-out, we will do everything possible to accommodate you,
but cannot guarantee it. If you must have your apartment guaranteed
for an early arrival or a late departure, we suggest that you modify
your arrival/departure dates when you book your reservation. Otherwise,
we will be happy to store your baggage on your departure/arrival day
if you must arrive early or vacate your apartment.
Please note that airport/train arrival pickups before 10:00 a.m.(10:00) or after 17:00 p.m. (1700) are subject to a $40 surcharge.
CANCELLATION POLICIES: We understand
that plans change and a reservation occasionally must be canceled. In
that case, Odessa Executive Suites cancellation policies
are as follows:
You may reschedule any reservation
up to 31 days, Odessa Time, before the scheduled arrival date without
31 days or more from the scheduled arrival date:
||100% refund of deposit.|
between 21 days and 30 days:
||50% refund |
|Cancel between 10
days and 20 days:
||25% refund |
|Cancel 10 days or
less before scheduled arrival date:
||no refund |
- " If you cancel less than 48 hours before (Odessa Time) your scheduled arrival or NO-SHOW, you'll forfeit your deposit and full
payment of your stay will be charged to your credit card.
- " After arrival and check-in, early departures are non-refundable.
- ANY CANCELLATION MUST BE
RECEIVED AND ACKNOWLEDGED BY AN Odessa Executive Suites
REPRESENTATIVE. You'll be notified of receipt and acknowledgement within
- Once processing has begun,
Visa Support Service is non-refundable. After the visa invitation/voucher
has been received by the client, The Odessa Group, LLC is not responsible
for any delays or non-issuance of Visa by Ukrainian Consulate.
- Please allow 4-6 weeks for
receipt of your refund check or credit card refund.
- Guests are fully responsible
for any and all damage, other than normal "wear and tear"
to apartment caused by the registered or invited guests.
- Guests are fully responsible
for any and all long distance telephone calls, both international and
domestic, within Ukraine or to mobile telephones, made from the apartment
either by the registered or invited guests. This does not include those
calls made to/from USA/Canada included into our services.
- Apartment features and amenities
may be changed or eliminated without notice.
- Community services in the
former Soviet Union are unpredictable. The Odessa Group assumes
no responsibility for situations for which it has no control.
- A cash or credit card deposit
of $100 for mobile phones may be required. The deposit will be returned
immediately upon return of the telephone.